Get in Touch With Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and where a question is better directed elsewhere. We are an independent research and comparison publisher covering US online casinos — we are not a casino, we do not hold player funds, and we cannot access, credit or close anyone's casino account.
The fastest route is email: [email protected]. Tell us the casino brand, the date, and what you were looking at on our site, and we can usually answer in one reply instead of three.
Where to send each kind of message
| Your enquiry | Send it to | What to include |
|---|---|---|
| Correction to a review, bonus term or payment detail | [email protected] | Page name, the sentence you are disputing, and a source we can verify |
| General question about bonuses, wagering or withdrawals | [email protected] | Your state, the casino, and the exact term confusing you |
| Commercial, affiliate or media enquiry | [email protected] | Operator name, licensing jurisdiction, and what you are proposing |
| Privacy, data or takedown request | [email protected] | The URL and the specific data concerned |
| Unpaid withdrawal or a locked account at a casino | The casino's own complaints team first, then its state regulator | Account ID, transaction dates, screenshots of the terms applied |
We aim to reply within two business days, Monday to Friday, US business hours. Complex corrections that need us to re-check an operator's published terms can take longer, and we would rather be slow and right than fast and wrong.
How we handle commercial relationships
Some links on this site are commercial, and Best Casino Sites may earn a commission when a reader opens an account through one. That arrangement pays for the research; it does not buy a position, a rating or a favourable sentence. If you believe a listing reads like an advertisement rather than an assessment, that is exactly the kind of message worth sending — say which page and which claim, and we will look at it.
Operators and agencies are welcome to contact us. What we will not do is remove a documented limitation, publish a rating we did not arrive at ourselves, or describe any casino as completely safe.
Corrections about the casinos we list
Most reader mail is about a specific brand on our top list. Below are notes on the three highest-rated listings, including the limitation we would want you to weigh before you write to us about them. Offer terms change without notice — always read the operator's own bonus terms page, and tell us if what you see there differs from what we publish. Terms below are as we researched them on Sep 25, 2026.
Raging Bull — the largest headline figure on the list
Raging Bull sits top with our 10.0 editorial rating, largely because its advertised 410% up to $10,000 + 50 Free Spins is the biggest match on the page and the brand has a long-running presence in the US-facing market. The material conditions are what readers ask us about: a percentage match that size is almost always tied to a minimum deposit, a maximum bet per spin while bonus funds are live, a wagering requirement applied to the bonus (and sometimes the deposit too), and an expiry date after which unplayed bonus credit disappears. The $10,000 ceiling is a cap, not an expectation.
The limitation: a headline of this size usually carries the heaviest playthrough on the list and may impose a cashout cap on winnings derived from the bonus. High match percentage and easy withdrawal rarely travel together. If you cannot find the cap and the wagering multiple in the terms before depositing, treat that as a reason to pause.
Magician Bet — no-wagering, which changes the arithmetic
Rated 9.9, Magician Bet earns its place for a different reason: the advertised 101% No Wagering offer removes the playthrough condition that makes most deposit bonuses hard to convert. For a reader who cares about withdrawing rather than grinding, that is worth more than a bigger number attached to a 40x requirement.
The limitation: no-wagering offers are typically smaller in absolute terms, and "no wagering" describes the bonus funds, not the rest of the account — minimum withdrawal amounts, verification checks and per-transaction limits still apply. Confirm whether the credit arrives as cash or as a restricted balance with a max cashout.
Slots of Vegas — a game-specific free-spins package
At 9.8, Slots of Vegas lists a 375% Bonus +50 Free Spins on Cash Chaser. The distinguishing detail is that the spins are tied to one named slot, so their value depends on that game's RTP, volatility and coin size rather than on the spin count.
The limitation: game-restricted spins are inflexible, and free-spin winnings often carry their own wagering multiple and a separate, lower cashout cap than the deposit match. Readers regularly write to us having assumed the two parts of the package share one set of rules. They usually do not.
Comparing the listings before you write to us
If your question is "which of these is better", the answer depends on which condition you care about. This is the shape of the top ten as we have recorded it:
| Casino | Advertised offer | Editorial rating | Bonus type to check first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Large deposit match plus spins |
| Magician Bet | 101% No Wagering | 9.9 | No-wagering deposit match |
| Slots of Vegas | 375% Bonus +50 Free Spins on Cash Chaser | 9.8 | Game-restricted free spins |
| Uptown Aces | 600% For New Players | 9.5 | Highest advertised match percentage |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.5 | Non-cash welcome reward |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.3 | Sweeps-style coin balance |
| BetUS | 200% up to $4,000 for New Players | 9.3 | Casino offer alongside sportsbook |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | 9.1 | Purchase-linked package |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 | Multi-deposit structure |
| Bets.FM | 225% up to 1 BTC + 225 Free Spins | 8.8 | Crypto-denominated bonus |
These are our editorial ratings, not customer-review scores, and they reflect how the offers and terms read to us rather than any outcome you should expect.
Questions about money we can and cannot answer
We can explain how casino payments generally work in the US. We cannot chase a payment, reverse a deposit or tell you when a specific withdrawal will land.
- Getting money in. US-facing casinos commonly accept debit cards, some credit cards (issuers frequently decline gambling transactions or treat them as cash advances with a fee and immediate interest), ACH bank transfers, wire transfers, and in some cases e-wallets. PayPal availability is limited and depends on the operator and your state — verify it on the cashier page rather than assuming. Crypto appears at brands such as Bets.FM, where balances are denominated outside USD and exchange-rate movement becomes your risk.
- Minimum deposits. These vary by brand and by method, and a bonus often has a higher qualifying minimum than the cashier does. Depositing below the qualifying amount is the single most common reason a welcome bonus fails to credit.
- Getting money out. Expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a review period before the payment is released. ACH and card payouts are usually slower than the deposit that funded them; wires may carry a fee at your bank as well as the casino's.
- Fees. Deposits are often free while withdrawals are not, and some operators allow one free cashout per period and charge after that. Read the cashier's fee table, not the marketing page.
- Verification. KYC identity checks are standard: government ID, proof of address, and proof that the payment instrument belongs to you. Larger or unusual amounts can trigger source-of-funds questions. Completing verification before your first withdrawal request, rather than after, removes the most common delay.
If a withdrawal has stalled, write to the casino's support team in writing first and keep the thread. If that fails, escalate to the regulator in the state that licenses the operator. We are happy to hear about it — reader reports feed into how we describe a brand — but we have no authority to resolve a dispute on your behalf.
What our coverage actually includes
Reader mail is easier to route if you know what we write about. Our reviews look at the game library in the categories that matter to most players:
- Slots — including progressive jackpots, and the RTP and volatility figures that determine how a game behaves over a session rather than over a spin.
- Table games — blackjack, roulette and baccarat, where rule variants change the house edge more than most players expect.
- Live dealer rooms — streamed tables with human croupiers, higher minimum stakes, and bonus terms that often exclude them from wagering contribution entirely.
- Sweepstakes-style play — brands such as Zumba Cards, Card Crush and Amazon Jackpots use coin or card balances rather than straight cash deposits, and the redemption rules are a separate subject from cash-casino withdrawals.
- Mobile play — browser casinos versus native apps, and whether the full library carries across.
- Software and fairness — who supplies the games and how random number generators are tested by independent labs.
We also cover what these operators run alongside the casino. Several are not casino-only businesses: BetUS, for instance, is known for sportsbook markets as well as casino play, and sports betting has its own odds structure, its own bonus rules and, in most states, its own licence. Poker rooms, bingo and virtual sports appear at some brands too. A welcome bonus is rarely usable across all of them, and wagering contribution from sports bets usually differs from slot play. If your question concerns a sportsbook rather than the casino floor, say so — the answer changes.
Legal standing, eligibility and the limits on our advice
You must be at least 21 to gamble online in most US states that license it; a few set the floor at 18 for certain products. Online casino gaming is regulated state by state, not by a single federal permit. Federal law shapes payment processing and interstate transmission, but whether you may legally open a real-money casino account, and with whom, is decided by the state you are physically in when you play. Geolocation checks enforce this, and an account opened in one state may not function across the line.
Sweepstakes and social casino models operate under a different legal theory again, and their availability map does not match that of state-licensed real-money casinos. We do not assert a specific licence number or regulatory status for any brand on this page unless we can point to the regulator's own record. Where we cannot verify it, we say so rather than implying it.
Practical obligations that fall on you: confirm the operator is authorized to serve players in your state, complete identity verification honestly, keep your own records of deposits and withdrawals, and treat winnings as reportable income under federal and state tax rules. Accepting US customers is not the same thing as being authorized to serve them — we will not tell you a brand is licensed where we have not confirmed it.
If gambling has stopped being entertainment
Contact us about a responsible gambling concern and we will point you to support, but do not wait on our reply to act. Licensed operators must offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion, all found in your account settings. Many states run their own statewide self-exclusion registers. Blocking software installed on your own devices adds a layer that account settings cannot.
Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-522-4700, by text or chat. Gambling costs money on average and is not a way to fix a financial problem. If you are chasing losses, the useful next step is a limit or an exclusion, not a bigger bonus.
Before you hit send
- Check whether the answer is already in the relevant review or in our guidance on bonus terms.
- If it concerns your account or money held by a casino, contact that operator in writing first and keep the reference number.
- Include your state — it changes almost every answer about availability and payments.
- Attach the exact wording of any term you are disputing. Screenshots beat paraphrase.
- Send it to [email protected] and give us two business days.
Readers outside the US market sometimes land here looking for a different regulatory set-up; our page on casinos operating outside the UK GamStop scheme covers that subject separately and is not guidance for US players.
Corrections carry more weight with us than compliments, and we would rather hear that something is wrong from you than find out six months later. Written and fact-checked by Vanessa Baxter, Sep 25, 2026.